Shipping & Handling Policy

At ZARAB , we aim to make your shopping experience smooth and hassle-free. Every order is carefully packed and shipped to ensure your footwear and bags reach you safely and on time.

1. Delivery Coverage

  • We offer nationwide delivery across Pakistan.
  • Orders are shipped through reliable courier services to ensure safe and timely delivery.

2. Order Processing & Handling

  • All orders are processed within 1–2 working days after confirmation.
  • Each product is carefully inspected and packed before dispatch.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

3. Delivery Time

  • All orders will be delivered within 7 working days or earlier from the date of order confirmation.
  • We aim to deliver your order as quickly as possible, depending on your location.
  • We are committed to ensuring that your order does not exceed the 7-working-day delivery period.

4. Shipping Charges

  • Standard delivery charges will be displayed at checkout before placing your order.
  • Any free shipping offers or promotional discounts will be mentioned on our website.
  • Shipping charges may vary depending on ongoing promotions and delivery requirements.

5. Payment & Cash on Delivery

  • Cash on Delivery (COD) and other available payment methods can be selected at checkout.
  • For COD orders, customers are requested to keep the exact payment amount ready at the time of delivery.
  • Orders may be verified through a confirmation call or WhatsApp message before dispatch.

6. Order Tracking

  • Once your order has been dispatched, you will receive a tracking number through SMS, WhatsApp, or email.
  • You can use the tracking details to check your shipment status.

7. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate contact details and complete delivery addresses.
  • Please ensure that someone is available to receive the parcel.
  • If a parcel is returned due to an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

8. Damaged or Missing Packages

  • If you receive a damaged, tampered, or incomplete package, please contact our customer support team immediately.
  • Kindly provide your order number and clear pictures or videos so we can assist you.

9. Contact Us

For any questions regarding your order, shipping, or delivery, feel free to contact us:

  • WhatsApp: 0330-7775511
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We appreciate your trust in [Your Brand Name] and look forward to delivering a great shopping experience!