7-Day Return & Exchange Policy

At ZARAB , customer satisfaction is our priority. If your purchase isn’t right for you, we’re here to help.

1. Return & Exchange Period

  • Customers can request a return or exchange within 7 days of receiving their order.

  • Requests made after 7 days will not be accepted, except where required by applicable law.

2. Eligibility

To qualify for a return or exchange:

  • The item must be unused, unworn, and in its original condition.

  • Original packaging, tags, accessories, and any included items must be intact.

  • Footwear must not show signs of outdoor use.

  • Bags must be free from scratches, stains, damage, or signs of use.

  • Proof of purchase or order confirmation is required.

3. Non-Returnable Items

  • Used, worn, washed, or damaged items (unless defective or damaged on arrival).

  • Items returned without their original packaging or included accessories.

  • Items damaged due to customer misuse or improper care.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos or videos of the issue. We will review your request and arrange an appropriate solution.

5. Exchange Policy

  • Exchanges are subject to product availability.

  • Exchanges may be requested for a different size, colour, or eligible product.

  • If the replacement item costs more, the customer must pay the difference. If it costs less, the price difference will be handled by our customer support team.

  • Any applicable delivery charges will be communicated before the exchange is confirmed.

6. Return & Refund Policy

  • Once the returned item is received and inspected, we will notify you whether your return is approved.

  • Approved refunds will be processed through the original payment method where possible, or another mutually agreed method.

  • Refund processing time may vary depending on the payment provider.

  • Original delivery charges and return shipping costs are generally non-refundable, except where the return is due to our error, a defective product, or applicable law.

7. Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns or exchanges. If the item is defective, damaged on arrival, or incorrect due to our error, we will cover the reasonable return shipping costs.

8. How to Request a Return or Exchange

To request a return or exchange, contact us through:

  • WhatsApp: 0336 1265685

  • Order Number: Please include your order number and the reason for your request.

Our team will guide you through the return or exchange process.

Important: Please do not send any item back before receiving return instructions from our team.

We reserve the right to reject returns that do not meet the eligibility conditions, subject to applicable consumer protection laws.